Unworthy, unreliable and bad service in every way!!!

If i could i would rate this review 0 stars! I am so dissapointed that words cant even discride how i am feeling at this moment. My fiancé ordered a valentines gift for me due to us being in a long distance relationship. So the only way for us to celebrate valentines day is to make each other feel a bit special with spoiling each other. For more than 2 years he has been a loyal customer each occation we celebrate he used Netflorist and the services was great untill now!!! First he was told after placing and paying for the order that " so many people ordered this product and they ran out of stock and due to that they can only make the delivery on the 16th of February 2024". He didnt accept it as this was not what he planned on as he wanted it to be delivered today they confirmed that it will be delivered today. To my surprise 1 pm came i let him know that nobody delivered any gift so he phoned them and got the excuse " their systems are offline and they will contact him asap when they have the delivery information" 3pm came and again i let him know that nothing arrived yet so he tried phoning them more than 5 times no answer nothing... i decided to phone ended up speaking to a gentlemen that assured me the delivery will take place today before 5pm at 4:40pm i phoned again and again another gentlemen answered the phone i was told that i need to change my address to my home address as this will be delivered before 8pm tonight and was assured 100% it will be delivered when i asked for a contact number i can used after hours to find out where my delivery was i was told to use the whatsapp number and they will respond to me after 6pm i sent an whatsapp and to no surprise again no one answered and 8pm come and nothing nothing at all!!! I have recordered all the phone calls i had with these two gentlemen now. Now i have a fiancé that feels he let me down and dissapointed me by not making me feel special in the way we normally do. I have no words of how it makes me feel for the fact that their empty promises made him feel this way especially on a day when everyone is celebrating a day to honour love ones in their lives. I will never use this company and will never recommend this company to anyone ever!!!