Unsupportive Customer Support

I placed a personalized order for my anniversary gift to my husband and the online portal wouldn’t let me put the full date. I then called the customer support line to arrange for it to be fixed and they confirmed changes were made and it would be delivered correctly. The gift gets delivered with the incomplete information so I wasted all my airtime, energy and effort in trying to get it corrected. The incomplete information robs the gift of its meaning. And this isn’t the first time. Then they make me hold on with my airtime again when I want to query yet they should be doing a fix. BS... I won’t bother with NetFlorist again.