Unsatisfied with product received and attitude towards customers

I ordered a Hatbox Treat Large for my husband on Friday 12 February 2021 for our Anniversary and Valentines Day. When it was delivered there were chocolates missing and didn't look at all what I thought according to their Product Description on their website. I phoned to complain and was requested to email and send a photo. After doing that, I got no response! I phoned again and talked to Keanu and he saw my email, apologised and promised an exchange delivery yesterday afternoon with the correct contents. No delivery made. I phoned again this morning on 14th and first talked to Anisa who also had attitude with us as the customer. Then I asked to speak to the manageress Monique who also with a ****y attitude talked to me and my husband telling us that we are wrong. And even told my husband in quote "I'm done"...now who in hell talks like that to a customer. No compassion towards the customer! No person skills! If this doesn't get resolved asap, I will take this to social media everywhere! Why must I pay for a Large Hatbox that looks like the Medium? They are *****ing and they can't deliver! I already told a lot of friends to not order from Netflorist!!!!!