Unsatisfied with NetFlorist

I ordered a so called "vase with daisies" for R199 plus R70 delivery from NetFlorist at 8:07, expecting delivery before 14:00 as it was to be delivered to a colleague in hospital the same day for visiting hours at 15:00. Waiting for the invoice in order to make payment. At 11:00 no invoice had arrived and I followed up with them, and to my dismay, the order was never processed. First mistake! After having to do it all again and requesting an urgent delivery, I received the invoice and made payment accordingly. The order only arrived at 15:10 which was already too late. Second mistake! To my dismay and disgust, the vase and flowers was nothing bigger than the size of a glass of water! I am far too embarrassed to give that to someone and pay R269.90 in total for it. It is a disgrace that a company such as NetFlorist should rip you off. Third mistake! I immediately got in touch with them telling them exactly what I thought about the product and the false advertising and requested a refund. To my further dismay, they will take 15% handling fee AND the R70 delivery charge, my refund will only be R160. Totally unacceptable! Forth mistake! I am most unsatisfied and will NEVER order anything from them again.