Unsatisfactory Service from NetFlorist

I ordered a birthday gift on Wednesday, 6 June 2018 and requested delivery to take place on Friday, 8 June 2018, however when I received the receipt the delivery date was indicated as 12 June 2018.

I then proceeded to contact an agent and again requested delivery for Friday, 8 June 2018, the agent confirmed that the gift will be delivered on Friday, 8 June 2018.

To my disappointment when I phoned today, Wednesday, 13 June 2018 to find out if the gift has been delivered, still nothing has been delivered.

This is totally unacceptable, it has been a week since I placed my order and it still has not been delivered, I have now requested a refund and will in future never make use of NetFlorist services again and I will certainly not refer anyone to thier services.

I am deeply disappointed as I was looking forward to spoil someone for their birthday, seeing that the birthday has now passed and the gift has still not been delivered I will in future make another plan to have gifts delivered.