Unsatisfactory Service

I have been a loyal Netflorist customer for some time now, however, I feel obligated to express my immense disappointment with the service I received this time around.

I placed an order for a personalized photobook on Saturday, 16 November and was promised that delivery would be made by 20 November. To date, I have not received my order nor the courtesy of being informed about any delay or challenges that they may be experiencing regarding my order. I have followed up on the status of my order numerous times and each time I'm told that "delivery will be made today". I've always had a positive experience with Netflorist in the past so I'm extremely disheartened by the lack of communication and poor service this time around. I still have not received my order