Unsatisfactory/NO Service

I placed an order on the 2 Feb for delivery on the 9th Feb. I called the call centre on the 8th Feb and below is the outcome:<br> <br> 1. First call: they could find my order <br> 2. Second call: they found my order but it would be late <br> 3. 9 Feb at 12:00: called in to find out where the delivery was and it didn't not happen as Netflorist has computer ISSUES. 4 phones calls later at my own expense I was finally informed they were sorry but the order won't happen today but tomorrow. <br> 4. I spoke to a senior manager that apologised and assured me that it would be delivered yesterday with chocolates and they would call the receiver and apologise. The flowers that were delivered were falling apart, no chocolates. Neither did I receive the R100 voucher <br> 5. I called the call centre over 5 times and then was assured it would be delivered yesterday and they apologised and they would deliver to me as well. They delivered the flowers only again to my mum which I returned and none was delivered to me. <br> 6. 5 days later and this order has still not been sorted out. <br> <br> in the course of the last 5 days, i have on my own account spoken to the <br> <br> this is the worst experience ever!<br> <br>