Unreliable services from Netflorist

I am extremely disappointed in the service I have received from Netflorist lately. I placed the order on 20 May 2020 so that it will arrive a day early as a birthday present on 28 May 2020. I have contacted them multiple times and have been placed on hold, after which the line is just dropped every time. I have contacted them via the chat option on their website and their response stated that the recipient was not home; this is completely untrue. Due to the lock down situation, majority of the population is at home most of the day, and the recipient specifically has been waiting for the package all day at home.

This is extremely unprofessional and it is not the first time that Netflorist makes promises it can't keep. Their services are unreliable and as I type this I am still awaiting a proper response regarding this mishap.