Unreliable Service Not worth the Money

Valentines morning I received a surprise from my partner thats in the UK. Unfortunately the entire order was not delivered, the order was missing a box of Lindt Chocolates. I called Net Florist like 4 times on Saturday and was told there was a system error and it will be corrected. They will deliver 2 boxes of chocolates and I will receive a voucher because of the inconvenience. I have spent over R60 airtime phoning to follow up. Every time i ask to be called back they never call back. I have spoken to Joy this morning and asked for a supervisor to call me and I am still waiting. How can Net Florist expect ppl to pay R750 for a gift and they dnt bladdy deliver. I am furious that there service is so ****py and that they do not notify their clients of problems or double check their freeakin order schedule. **** SERVICE TO CUSTOMERS !!! AND NO FOLLOW THROUGH ON STUFF UPS THAT IS MADE!!!