Unreliable delivery dates and poor customer service

They need to change their advertising. It's not 24 hour, or even same day delivery. It's more like, they'll deliver when they want to.

My sisters ordered something for my son and he received it on his birthday (3 July). They also placed an order for my other son's birthday, which was on the 20 July. They looked at items from the Thursday before and settled for a certain product, as delivery date was the 20th, whereas everything else they were interested in was for the 21st.

I received an SMS saying that a delivery would be made on the 20th. My sister who placed the order, received an email saying that the delivery couldn't be made on the 19th and would be done on the 20th. Then I received an SMS saying that it would be made on the 21st.

When I called to query this, I was told that there was a production delay, for chocolates! All they did was to apologise. Eventually my sister was given a R150 voucher, which is such a laugh, since delivery costs more than half of that.