Unreliable Customer Care and Incomplete delivery

Morning<br> <br> Order Number ***<br> <br> On Saturday 28th February 2015 I received my flower delivery in the afternoon, it was a plant and soft toy, the driver advised me that the card will delivered on Monday. the soft toy (a teddy bear) had some black markings on it as well as a scratch on the nose. Monday morning I phoned the call centre advising that the card was not delivered as well as the condition of the teddy bear, I talked to Salome she asked me to take pictures, which I did and emailed them to her, she came back to me and advised that the delivery will be done the following day, I asked them to deliver at work as I won't be home. On Tuesday I receive a call being advised that the driver is at my gate at home, I told the lady that I had requested a delivery at work so I gave her the work address again. Wednesday no delivery to my work address by 16h15 I phoned the call centre and I was advised they can't say when the delivery will be made, and I gave them my work address again and told that they'll phone me on Thursday (today) to confirm delivery. Still no delivery and no feedback from customer care.<br> <br> I am still waiting and am tired of phoning your unreliable callcentr