Unreliable and did not deliver what was promised.

I ordered my daughter a gift from Netflorist on her birthday well in advance to make sure it gets delivered to her work to brighten her day and make it more special. On the morning a person by the name of Zelda called me in connection of a vase to inform me they did not have stock. I settled for another vase. I explained to her my daughter will only be at work till noon. She promised the gift will be delivered by noon. My daughter waited for this gift for 6 and a half hours after noon then left work just before sunset. The gift arrived after she had left work at 18h35. I told receptionist not to accept it. The card clearly stated it's a birthday gift. Now I was informed I am to pay a 15% handeling fee plus a delivery fee.

I tried to call the Call Centre. It is advertised their working hours are 8 to 12 on a weekend. At 11 am exactly, they are already closed.

Netflorist driver said he only started working at 15h00. When we order gifts we expect it to be delivered while the sun is still up. If I could give Netflorist zero stars for spoiling my daughter's special day I would.