UNRELIABLE

I ordered and paid for a cake and bottle of whisky for my husband's birthday to be delivered to my husband's place of work on the 13th December. On the morning of the 13th December I received an e-mail just before 10am saying my order is leaving for delivery. At about 11:30 I call Netflorist contact centre to find out how far the order is and I was told it will be delivered by 12:30 or latest 13:30. By 16:00, the order was not delivered until my husband left his work place. I then called Netflorist and asked that they take the goods back and demanded a refund because my husband did not receive the goods. I am now battling to get a refund from Netflorist as I am told the person dealing with refunds is off from work. I will never ever use Netflorist in my life again as they are very unreliable.