Unprofessional service from Netflorist

Terrible service from Netflorist. I ordered from them on Saturday for delivery tomorrow. Today at 16:40 I received an email saying that the order would be delayed by a day due to personalization issues. I then phoned them and then after 10 minutes was told by Charne that the delay was because the personalized message had an extra word in it. They would have to cancel the order and reorder. Charne also indicated that the delay was because they hadn’t been able to contact me even though I phoned back ten minutes after they tried to contact me. I asked to speak to the manager Lyndon who indicated that he wasn’t available but I could. email him. Great service - not sure how they manage to stay in business. Needless to say I cancelled- supposed to be a service industry