Unprofessional Service and ********* Behavior

Good Day ,

I have received the most unprofessional Service today , i have used Netflorist a few times but this is the worst Service i received , i placed a order at 09:00am this morning , the status of my order went from "order being processed" to "Requires a Follow Up ".

At 12 i spoke to a agent on the the online chat to find out what this means , he advised that they did not have pink and only had green , i confirmed that that would be fine , and he advised that he had updated the system and the order will be delivered today.

at 13:00pm i see that the order status is still in "requires a follow up" , i then join the online chat and spoke to Ntsako , who advises me the exact same thing that the person before has told me , and that she has updated the system and she does not have enough information to let me know if my order will be delivered today , as well as she advised that no on else has updated the system to which i said green was okay and that she is the only person that has updated the system.

Firstly i would like to know why the website does not state that there is no stock of PInk and only Green ? Secondary does no one contact you back to advise you there is no stock and that they have an alternative? Thirdly i paid for a delivery fee that is not being met ? I am Highly disappointed and feel i would never use Netflorist again ,due to pathetic Service and Rudeness or the agents you speak to online chat.

This is the second time i am emailing , i have spoken to a 3rd person Dionique who tells me the same thing and that Sadly my order will be delivered tomorrow 19 Feb 2020 , in which i paid a delivery fee for delivery today !

I need urgent assistance for this as i requester-ed a manger or supervisor to contact me

Mickyle August