Unprofessional *********** service

I would rate this company 0 for their unprofessional and pathetic *********** service. Placed an order a week ago to be advised that my order will be delivered on Friday. Not only was my order not delivered on the Friday but when it was delivered on the Tuesday the following week it was the incorrect order. Phoned netflorist customer care and was advised they would deliver the correct order the next day. Waited the whole day to no one delivering anything. I then called again and waited on the line for 12 mins for the lady to tell me that she will call me back. She called me back and advised they will send a courier to pick up the wrong order and they will be sending the correct order the next day. This is now a full week later due to peoples incompetence. It is unnecessary and unacceptable and also was promised a refund on the delivery but nothing. This is not the service I’ve experienced before from netflorist and it is highly unacceptable. How do they display TCF principals ? This is not treating the customer fairly. Someone in operations better contact me to have this issue resolved.