Unprofessional and Don't care attitude

I ordered a personalised bathrobe and teddy for my Fiancé on monday the 12th to be delivered on Valentines Day, the driver got lost so it was not delivered on Valentine's day, on the 15th i received an email saying it has been delivered but when i checked with my Fiancé she had not received anything. So i call the call centre and spoke to Tiffany who apologised and said the email was sent in error and that the driver would deliver on the 15th. She also promised to get back to me, by 2pm i still had not heard anything and still no Valentines gift for my Fiancé. I called the call centre again at 2pm, spoke to Shakira who also apologised, this time i insisted on speaking to a manager as i was furious, i was put on hold for 15 minutes only to be told the Manager wants to investigate first and find my parcel and will call me back... Well, its now 9am on the 16th and still no delivery, no phone call from any Manager, 3 emails i have written to the orders email at netflorist over the last 2 days and still nothing? i am now on the phone again with Netflorist, they have found my parcel and have the nerve to ask me if i want it delivered today!!!!!!! Really what is wrong with the staff, what must i do with such unprofessional pathetic service, You as a company advertise so much about delivering the day after valentines and you will give free Lindt chocolates???? so what about 2 days after valentines? what do you offer then... So i call and they offer me an apology letter and R150 voucher to use on my next purchase cos there are no managers available to speak now on their floor...........

What a joke, i said to Zelda honestly speaking would you be happy with R150 voucher for a company that you will never support again.... her answer no she wouldn't, so i asked her why then offer me that if you wouldn't accept it yourself, she just apologised...

well, its official, i will never be using Netflorist again, nobody bothered to get back to so if my business means so little to you then i will take it elsewhere.