Unprocessed Refund

Netflorist like to talk a big game about delivery but they don’t deliver. Last Tuesday (May 7, 2019) I purchased something on their website and mistakenly paid for it twice.

I called immediately and I was advised that my refund was processed and would reflect in my account in 3-5 working days. I called in today and to my dismay since May 7 my refund had not been processed and so I have to wait another 3-5 working days to get money that I urgently need.

Can these people please keep their promises and give me my money back, I can’t wait for two weeks and more to get my money back.