Unimpressed

Totally unprofessional! I placed an order for Valentines day and with confirmation of the order and payment I chose I was asked to please send a proof of payment through to their fax number. I paid immediately and sent through the PoP. It has been two days and I was a little worried that I had not received the confirmation that my order has been processed as was confirmed in the payment email. So I call up the company today to have the lady on the line tell me that they don't have a fax number and that I need to email the PoP. I would love to know, if I had not called would they just keep the random amount of money that rocked up in their account with my order number as a reference and just leave it? I selected for my order to be delivered today, and I guess that is not going to happen. How do you tell people to fax you something when you don't even have a fax line is completely beyond me. I do hope to receive my confirmation soon as I have now sent them both the PoP as well as their mail mentioning that I should fax it through. Thanks for messing me around Netflorist. I am extremely unimpressed.