unhelpful and *********** - PATHETIC

Last night a family member was admitted to hospital in ICU. I immediately wanted to send something to let them know that I am thinking about them although I couldn't be there. I went onto the netflorist app and ordered a plant and a balloon and made a payment via direct deposit since my CC was ****** a few weeks back and haven't since been activated. I then faxed the proof of payment directly from the absa mobile app like they said you can do on the netflorist website to the number they provide. I waited to receive an email saying that they have received the payment and haven't so I phoned this morning to make sure they did receive it. I spoke to a very unhelpful lady named Bronwyn Michaels that told me that although I have faxed the proof of payment there's no way they can track/find it and basically that its my problem and I should have emailed it, I then tried to explain to her I couldn't email it since my surname and contact details have changed and my new email address was not yet on my banking app and I didn't have their email address with me at the time I made the payment....also on the absa banking mobile app there's no way to go back to a payment and resend the proof of payment via email. She then told me I should email my bank statement?? WHAT? Why on earth would I email my entire bank statement to netflorist? Then she suggested I go and stand in a cue in the bank to get a statement of the payment? Are you kidding me? So my question is: WHY SAY I CAN FAX IT AND THEN TELL ME THEY CAN'T FIND MY PAYMENT THAT WAY? I offered to give them the amount so they can look it up with the amount on their bank statement, but apparently this too was too much of an effort. BAD SERVICE! I WILL NEVER ORDER FROM THEM AGAIN AND DEFINITELY TELL ALL MY FRIENDS NOT TO. Very un-organized if you cant even look up a payment. PLUS all my friends that have previously send me flowers from netflorist probably didn't realize that I got dead flowers most of the times if it came from netflorist. (oh and melted chocolate) Just shows they don't take care or pride in what they do. I'm tired of companies that thinks just because you pay them for a service that they can treat you any way they want because you have already paid and just want it to be sorted out. If you can't handle the amount of business you have employ more people and do it properly! or close down because no one needs **** service! PS: I HAVE BORROWED SOMEONES COMPUTER NOW AND WENT ONLINE ON THE ABSA BANKING AND EMAILED THE PROOF OF PAYMENT AND PRINTED IT AND FAXED IT....AGAIN AND STILL NOT RECEIVED AN EMAIL CONFIRMING THAT THEY HAVE RECEIVED MY EMAIL. PATHETIC! I expect a response soonest and that plant and balloon better be delivered today!!