UNHAPPIEST NETFLORIST CUSTOMER

In November I wanted to surprise my grandparents for their 50th wedding anniversary as they live in a different province as me, so I decided to make a purchase on Netflorist (for the first time). BIG MISTAKE. Apart from feeling bad that I was unable to spend their anniversary with them, I ordered 2 gifts from Netflorist, the first one had a rude driver who made a lady of 70 years old stand outside by the gate and wait several minutes for him to dig in his van for the flowers I had ordered, that is also after hooting impatiently at the gate multiple times. my grandparents sent me a pic to say thank you, and after I realized that was not what I ordered, I phoned them to ask what did the card say, and to my surprise, there was no card.

So not only did Netflorist employ a rude and arrogant driver to deliver gifts to people, the driver also gave them gift with no card, and most importantly the incorrect gift. I had to call Netflorist for them to contact the driver and inform him. It is sad to know that is the service we pay money for.

This week (30 Dec 2019) I had decided to give Netflorist another chance. The 3rd of January was my 4th anniversary with my boyfriend so I made a purchase on the 30th of Dec for it to be delivered on the 3rd of Jan.

I tried to track my order in the morning, it said something about it requiring a follow up. So I called Netflorist, and the lady assured me it will be delivered today. Come midday i decided to track it again, and it remained the same, so i phoned back and spoke to a lady who informed me that there had been a production delay and it will only be delivered on the 4th of Jan.

Firstly, nobody called or emailed to inform me about the delay, i was also **** to when I called Netflorist the first time. Secondly, do not allow the client to choose a specific date for an item to be delivered if you cannot keep to those dates. Thirdly, my anniversary was on the 3rd of January, not the 4th of January. I re**** on this as my anniversary gift, and now all I have is no gift and a disappointing story about the terrible service of Netflorist. Fourthly, Netflorist gives me the only option to get it delivered on the 4th of January, which then means I would have to wait at home the entire day for them because they cannot guarantee you any time.

So basically Netflorist is the one we pay to mess up important gifts and let us down at the very last moment without giving us any kind of warning because they do not inform you of their mess ups, instead they ask you to inconvenience yourself after they have messed up your order.

Safe to say nothing beats going into a store and picking up a gift yourself as online shopping and Netflorist is good for nothing but disappointment and let down when you least need.