********* business model and bad service

As valentines slowly approaches, don't even think of getting anything from Netflorist, besides their exorbitant prices, their client service and business model borders on *********. I bought a basket where the product picture made me believe that is big and can cater for a small family picnic. The picture has plates and cups which made me think its normal dinner planets and cups, but when delivered I was shocked to say the least. I could carry the basket in one hand and lift it up. I could not believe I paid almost R1000 for that. Then I try to return it, am told they will charge me more delivery fees for the collection of the product, and get this 15% handling fee. This is after my company have been buying corporate gifts from them for years and I have been a standing good client of theirs. I have returned so many products to companies like takealot who come collect without issues and don't investigate you prior to coming to take the product back. Even in the worst of situations where i had bought the wrong brands of cartridge takealot never gave me hustles and they gave me a full refund no issues. Yes, I had to send pictures to Netflorist for them to investigate that am returning the same basket, and that i did not eat none of their rotten biltong. Take my word for it, if not, think back to why it was trending for getting people's orders wrong in 2019. Bad Idea, rather buy roses at your nearest retailer.