Undelivered paid Order and lack of communication

I didn't want to select even one star, but unfortunately had to in order to continue. I've ordered flowers on the 5th for Mother's Day, to be delivered on the 9th of May (rather early and to make sure my Mother receive the flowers in time). However, even by Sunday, still nothing was delivered. When I contacted NetFlorist on Sunday, they informed me that they've cancelled the order, since they do not have a florist in the area!? I did order flowers marked as 'Nationwide', the order was accepted and obviously I paid for it. Furthermore, I was not informed of this 'issue', no notice was given on ordering and I didn't receive any communication of any sorts. I insisted on an immediate refund, but apparently communication is not their strong point! Three days later and there is still no feedback from their side. The status was changed on-line, but I don't have a clue on the progress, actions to be taken or expected date of payment. And once again they advertise on their site if you missed Mother's Day, NetFlorist can still deliver ... well, I missed Mother's Day, but only because NetFlorist did not deliver and provide a service the client paid for! Does this count as False Advertising!?