Undelivered orders!!! Non existent customer service!!! SHOCKING!!!

I placed an order on Tuesday. Received an email to say the delivery will have to be rescheduled (without any proper reason btw) 20 minutes later received another email stating that my orders been delivered? Weird right? Anyway....I decided to check in with the recipient on Thursday - she advised that nothings been delivered to her. I sent an emai to Netflorist to find out what went wrong and where exactly my order is??? No reply!! Eventually then called the call centre....could barely hear the consultant due to an office party of some sorts in the background. She then advised that there was a glitch in the system and therefor the confusion between emails BUT she can see that my flowers has NOT been delivered as yet. ***!! Why, if you are aware of the issue, is my order still not delivered????? Why was I not notified???? Surely if there's a glitch in your system that messed up your orders, your 1st priority should be to inform your clients and rectify the issue asap, right?? Its basic customer service right? I mean I PAID for a product and a service - and got NOTHING. I still don't even know when my order will be delivered?

I doubt that Netflorist would've ever notified me of the issue at hand, if I didn't follow up. SHOCKING!!