Undelivered Orders

On Friday the 11th May 2018, I placed an order with NetFlorist and received an order number ********** 50. I was ordered to pay a Total Amount of R848.74 (inclusive of Delivery fee). I made the EFT payment on Friday and forwarded the Proof of Payment the same time.

On the same Friday, I received an email notifying me that the Proof of Payment was not received and I sent it again.

The ordered items were meant for the Mother's Day and I never received them on the day they were meant to arrive.

I infact made several calls and sent emails on Saturday but all my attempts were fruitless as neither your telephones were answered nor emails responded to.

I called again yesterday (14 May 2018) and the lady I spoke to from your call centre (that's what she told me) couldn't assist me. She told me that she had escalated my order to the "Lost Orders Department" by form of an email. When I asked to be copied in that correspondence, she refused. She even refused to send me the email she claimed to have sent on my behalf.

Up until now, I have neither received a call nor any email from NetFlorist regarding the latest on my order.