Undelivered Order

I tried placing an order online under my Netflorist account and i struggled when i got to the payment screen from Sat 20th 2021 until Sunday 21st and i send an email detailing my concerns and I requested Netflorist to place an order on my behalf to be delivered on the 24th. My email was detailed with all the relevant information required to place an order.

On the 22nd around 11am, i received an email from Candice acknowledging receipt of my request and she assured me that she will be able to assist me. She further on requested a picture to use for my personalized item, i got confused because on my email i had attached the picture, code of the item ordered a screenshot of the add on's i wanted and mentioned on the email that this information is attached.

Anyway i sent the picture, few hours later i received an invoice confirming that my order has been processed and however the add on were not in the invoice. I questioned this and Candice responded saying the add on's could not be added however made no means to let me know so i can decide if i want to proceed with the order or not.

I then made a call and the lady that assisted me cared enough to enquire if nothing could not be done and promised to get back to me. As promised she called back however she told me that i can't have add on's alone they only come with the original item which imu case is not possible because my order is with RAM and even if they can arrange to do the add on's, i will have to pay for the delivery again. I told no i will not do that and she said she will check with the manager and call me back and she never did until I called again (this was after 3hrs at least)

I called again and the person i spoke to could not assist and finally i spoke to the manager. At first he tried to be difficult and did not want to listen or understand where i was coming from until we went back to the original email and then he realized where Candice made a mistake. All i wanted was for them to give me an alternative item to choose from seeming I was left with no choice but to continue with them since they took that decision for me. The manager promised to compansate the bad service by sending flowers and a hamper to accompany the order at Ram and he made me aware that these are two different orders therefore they will not be delivered same time and i agreed.

5:20pm on the 24th none of the items were delivered. At 5:55pm Ram delivered and Netflorist didn't.

What frustrated me the most is that this is happening for the 3rd time. First on Father's Day 2020 where i had to cancel my order because it could not be delivered in time and my wish was not fulfilled. Again on August my husband's birthday i couldn't get the cake add on i had selected and now this.

Im am very disappointed at Netflorist service, it keeps getting worse than great, *********** stuff and unreliable service providers, for RAM to deliver at that time was just out of expectations.