Unbelievable - Complaints logged no response

I ordered flowers for my wife, while I was on business travel. On the 13th the flowers were delivered (they were not cheap either)My wife received by was utterly disappointed as most of the flowers was dying already. She then phoned netflorist to collect. Which they did and replaced. I arrived back on Sunday, already the newly replaced flowers starting going brown, dying and drooping. I logged a complaint with their telephone support on Monday and sent them email with pics. I followed up twice, where I spoken to several people and still today (Wednesday) no one has even bothered to come back to me. <br> <br> This is not customer service and having bad attitude and also being useless...I would rather get from Woolworths flowers, pay nearly a quarter of the price and have nice flowers that will last at least a week!