Unacceptable service - late delivery

I placed my order Friday 13 November for a delivery on 17 November (Tuesday). The gift was as a birthday surprise. I only got called today (Monday) to say that the parcel wont be delivered on the 17th. If I had known this I would not have spend all that money on a gift that is not even going to be delivered on the correct day. This is not just a random gift but a BIRTHDAY surprise seeing that I wont be able to see the person on that day and I wanted to do something special. That was the whole point of delivering a gift on the day of the person's birthday. If I had known this before I could have made alternative arrangements. Please don't offer a service that you can not do!! I will definitely not recommend using netflorist to any other person and would also not make use of this service ever again! Unacceptable!! Also when I asked the consultant when the present will be delivered on the Wednesday (already a day late) she could not give me an answer whether it will at least be delivered early the next day. I'm very disappointed with this service and could have spend the money much better on a present that could have been delivered on the day!