Unacceptable service from NetFlorist

I placed an order yesterday (8/7/2020) which was immediately debited for a specified and confirmed delivery for today (9/7/2020) - I categorically advised that it needed to be delivered today. I got a confirmation email this morning detailing that only half had been delivered. When I phoned to enquire I was informed that the other part of my gift will only be delivered tomorrow as there was a delay in production!! This was NOT communicated to me because I would of then chosen another option. I am exceptionally upset - this is simply unacceptable!!! To make matters worse it took over half an hour to telephonically place my order and the complex name was spelt incorrectly despite having repeated it numerous times and having the consultant read it back to me. I am not sure how you can call NetFlorist a reputatable business as this is just pathetic!!