Unacceptable Service

I ordered a cake yesterday morning for my Mother's birthday and it wasn't delivered. No update was provided yesterday. I sent an email this morning at 7:42 and guess what NO RESPONSE. Today they are retrying and did not even PRIORITIZE this delivery and they can't provide me with an ETA. Service on that chat was useless and no response on email is ridiculous. Don't expect me to order from you again