Unacceptable Service and Misleading Products

Dear NetFlorist Team,

I am absolutely appalled at the service I have received from your company—not once, but twice! How do I go below zero stars?

The first time I ordered a batch of 12 roses and specifically selected red as an option, I was contacted and told red roses were unavailable. I understood and accepted that, as the product description wasn't explicitly for red roses. However, this time I went out of my way to order the "Love is a Bouquet of Red Roses" package for a special event, specifically paying more for the red roses I truly wanted. And once again, I was told you couldn’t deliver what I ordered.

This is beyond frustrating. Selling products you clearly cannot deliver is not only misleading but unacceptable. To make matters worse, the customer service I received throughout this ordeal was rude and dismissive. I will never make use of NetFlorist again, nor will I ever recommend your services to anyone.

This level of service is inexcusable.