Unacceptable Service

I placed an order on Nov 9 2015 for flowers to be delivered in KZN on Nov 10. The delivery didn't happen and upon inquiry I was told that the order was never relayed to the florists in the area! <br> I was told I would get a voucher for my next delivery instead of a refund.<br> <br> I was then told that the flowers would be delivered on Nov 11, and later called by Netflorist, for the third time, to be told that the specific colour of flowers I ordered was not available.<br> <br> It is unacceptable that I pay for a product that is advertised as well as for delivery- and get neither in return. It's unacceptable that a company that advertises 'countrywide delivery' and prides itself on 'sameday' service does neither of these things. Consumers should get what they pay for, and the service they pay for. <br> I patiently await my refund.