Unacceptable! Non Delivery on Valentines Day! Pathetic!

I ordered a valentines day gift on 9 February 2018, for delivery on 14 February. On the day the delivery was supposed to be delivered. The recipient received a call from a Daniel, informing her that the driver could not find the address (Even tho it was correctly given), the recipient then offered to assist with directing the driver but Daniel from the office said he would call back. He never did and the gift was not delivered. Ample time was given for the company to source the address and deliver on time. The phone call was the driver came after 3 pm. Why wait all day to deliver the gift when the order was put in nearly a week before the time? This was very disappointing service especially if this company claims to specialise in this type of order. Thanks for *****ing up my Valentines Day plans Netflorist. Will not be using this service for gifting ever again!