Ultimate Poor Customer Service

I ordered flowers and chocolate for my girl on the 10th of February for delivery on the 14th of February (valentine's day). Place of delivery was Rivonia (office park where I work). When the day came, nobody called, emailed or sent an sms from NetFlorist till 7 p.m. when they told me that my delivery was outside. AT 7 P.M. SERIOUSLY???? I told the delivery lady that I am already home (in the south). She then said she will come back the following day. She came in the morning with roses that are starting to change colour and WITHOUT the box of chocolates that were supposed to accompany the roses. I rejected the delivery and requested a refund. This is ultimate poor customer service and I am NEVER using NetFlorist again. This actually deserves 0 stars