****ty service, Rude staff and now ******* too

Website non responsive, for 3 days, when i call in to speak to staff, i am rudely interrupted mid sentence, The phone put down on me when i ask for the consultants name, and then told that i do not have the credit that according to my profile is available to me. so now i would like my credit to be refunded to me. and I'll spend my money elsewhere! i will not deal with a company whose staff are that rude, and who firmly believe that they are 100% right and me as the customer who is experiencing these issues is just an idiot!!