****ty service net florist

I ordered a personalized branded item to be delivered to my daughter for her birthday. order placed 6 days before delivery. on day of delivery when I notices tracking has not been updated called Net Florist to find out whats happening only to be placed on hold for 20 mins on three different calls, got one person who promised a call back which is still to happen. only then to find out that the item will not be delivered because the branding machine was not working. where is the customer service involvement informing the client that there is a problem and the option to change the order in time. when requested a team leader or manager , how conveniently they are not available. Net Florist as a first time buyer with your company your service stinks and your policies need to be looked at.