Twice in a row????

I am so disappointed and really even more sad about the events around my Netflorist order today. The worst is that this happened twice in the last month but today was much more personal. It was my son's birthday and knowing that he is very shy to celebrate, I specifically ordered a Personalised Birthday Cupcake in a Jar to be delivered at his work address so everyone would know it's his birthday and celebrate with him. I ordered it more than a month ago because I had ordered the same item last month for my friend and I had a similar bad experience of not being delivered . Firstly, my son's order nr *** was on track to be delivered when Netflorist phoned me at 13h47pm to say that the item had broken on route and they could only deliver a new one the next day because the item ordered was personalised with his name and a birthday message and they had to make a new one. Needless to say, the next day (tomorrow) is Saturday and his business is closed and nobody would be there defeating the object of the surprise. Secondly tomorrow is too late for his birthday? I phoned them back and they offered to deliver something else in the form of chocs&biltong to his home late this afternoon but the the whole idea of letting everyone at his work place know it's his birthday was spoilt. He received the gift alone at home. What concerns me even more is that I had a similar experience with exactly the same item (glitzy personalised cupcake in a jar) last month - Order nr *** and they also phoned me on the day of my friend's birthday saying that THEY didn't place the order in time to have it personalised with her name and they would send her a chocolate hamper instead which by the way(as in my son's case today) did not even have a Happy Birthday label or balloon on on it nevermind not being personalized with her name. It may as well been a Get Well Soon gift. Could Netflorist not have at least included a happy birthday label or balloon on the hamper seeing that in both instances not my son or my friend's name was Personalised on the replacement gifts and in both cases I was not at fault? I really am very disappointed.