Twice!

I have recently started using Netflorist as my job requires me to be in a different province to that of my significant other. In December I had purchased 50 Kenyan Roses only to have four remain and the rest die after 2 days. I called in and was credited 100 voucher. On Friday the 22 Jan I wanted to purchase the Sally Williams set of Nougat and a teddy for R269. (i was in possession of a free delivery voucher) when checking out my basket and making payment I was informed that the product was out of stock. I called in and was told something could be put together, a sally Williams candy Jar and a soft toy Teddy with a total of R469 including delivery. I was uncomfortable with the total and R100 was removed from the amount. I still had to spend 100 more than my initial budget. After the order was delivered I was informed that no soft toy Teddy was received. I called in and an arrangement was made to have it delivered on the 23rd January. I am really hesitant to use the service again as with four orders in two months I've had a problem with the two of them. Is this the service level that Netflorist strives for?