Trained to lie?

<p>On the 17/18th of Jan 2017 I placed an order for 3 items. Very simple, I thought. Two of the items was delivered on the 27th of Jan but the 3rd item is a mistery. From my first enquiry on th estatus of the delivery I was promised that it will be delivered the next day. Always tomorrow. They tried various lies. System problems, out of stock, etc. It is the 13th of Feb and still no delivery. I had to request a refund. How is it that on Saturday the 11th, I was promised same day delivery but on Monday the 13th they are out of stock???? On the 9th I was promised by one of the supervisors that he agreed with the local Netflorist for delivery.....tomorrow. (I.e. Friday the 10th). How could they promise that delivery will be done but they are out of stock....LIES! O, order ********** 53. I am waiting to see what excuses will be given for not refunding...... Really POOR service.</p>