Totally disregard

I place an order on the 28/05/2018 for delivery 3 Rainbird Close, Rainham, Phoenix. DBN I am based in JHB. this was a "say it with 6 roses". Ref: ********** 87. I called the call centre, to advise if I can stipulate a time for delivery. I spoke to Tamara, who I must say was very helpful. when the flowers where delivered, it didn't look like anything from the website. I called the call centre as this was a birthday delivery and the recipient was to leave for work at 2pm. I spoke to a lady who advised that I send pics of the item to ********** I send the email through at 12:11pm today. I called the call centre again at 12:32pm, spoke to Nash Naidoo. explained the situated again as I was told that I need to send the pics (which I did). he advised that there will be a pick up and redeliver at once. I gave him e my number to advise on the progress. He advise me they are inbound and d not make calls out. now that need reckoning as a customer, there is no feedback. I called the centre again now at 3:24pm, consultant Younger ( may be spelt wrong) advises me that I need to away the feedback from quality2 and it depends on the mail backlog as to how long it will take. Note this sort of service is unacceptable as the birthday is today and it is not celebrated at quality2's time schedule. So if quality2 decides to get back to me tomorrow, the occasion has passed. I ask the last consultant who can speak to higher than the centre, I was advise there was no one. LIKE REALLY. I am appalled No regards to keeping your promises," whatever the occasion, we can do it. ". Maybe this needs to be read to the employees of Net florist every morning. it is sad, that we don't have an option to upload pics to this website