Totally disappointing

<p>I first checked the Netflorist website to check if they do deliver to Greytown in KZN and WOW it;s actually advertised and markteted to the customers. So I called them on the 13th Feb to place an order for Valentine's day. I asked the agent more than once if they do deliver to Greytown and she said YES.</p> <p>I placed the order, after a lengthy time on this caall, spelling all the words to assist this agent the order was placed, my cheque account was debited by Netflorist and the confirmations was sent via e-mail to me.</p> <p>Guess what I received a call before 6pm from a person from Netflorist was was not even proficient in English who called to inform me that it was a mistake on their side and that the flowers cannot be delivered. Netflorist I must say showed no empathy/respect towards the customer.</p> <p>Right now its 10h08 14th Feb, I have not received a call from Netflorist and my money has not been refunded or received an apology.</p> <p>I want my money refunded immediately, i want a reimbur*****t for the telephone call wasted and also the recipient that was totally disappointed in this messup must receive a voucher or flowers from Netflorist for this DISAPPOINTMENT!!!!!</p> <p> </p> <p>From: NetFlorist ********** <br /> Sent: 13 February 2017 10:27 AM<br /> To: Naicker, Venessa<br /> Subject: Your order for delivery on 13 February 2017</p> <p> </p> <p> <br /> <br />Sameday Delivery<br /> <br />Safe & Secure Shopping<br /> <br />100% Satisfaction guarantee<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Hi Venessa<br /> <br /> <br /> <br />Just in case you feel like a chat or you'd like to track your order online, your order number is ********** 93.<br /> <br /> <br /> <br /> <br />Because each day is unique and we can never predict if we'll have a driving miss daisy or a blooming taxi in front of us, we can't guarantee specific delivery times.<br /> <br /> <br /> <br />If after delivery, you or that special someone isn't 100% satisfied, let us know within 48 hours and we'll happily collect and replace or collect and refund.<br /> <br /> <br /> <br />Below are your order details, you may want to take a quick squiz just to make sure we have the right delivery deets and date.<br /> <br /> <br /> <br /> <br /> <br />Some flowers are just as moody as people so if they aren't available, we may substitute them with the nearest equivalent.<br /> <br /> <br /> <br /> <br />PS: Everyone loves surprises so if you've ordered more than 1 item, we may deliver each item separately.</p> <p>As T’s and C’s always apply, you can check ours out here.<br /> <br /> <br /> <br /> <br /> <br /> <br /> </p> <p><br /> <br />Receipt<br />Billed To<br />Venessa Naicker<br /> South Africa<br /> <br /> </p> <p>Order Date<br />13 Feb 2017<br /> <br /> <br />Corporate Order No.<br />n/a<br /> <br /> </p> <p>Company Name<br />n/a<br /> <br /> </p> <p>Receipt/Order No.<br /> ********** 93<br /> <br />Item No.<br />Description<br />Value<br />Qty<br />Delivery<br />Total<br /> ********** 18<br />VALNETS***08 - Your one in a Million Red Rose Vase<br />R 199.95<br />1<br />R 69.95<br />R 269.90<br /> ********** 19<br />CHC027 - Lindt 125g<br />R 99.95<br />1<br />R 0.00<br />R 99.95<br /> ********** 20<br />RBN001 - "Love" (red)<br />R 14.95<br />1<br />R 0.00<br />R 14.95<br /> ********** 21<br />SFT008 - Brown Teddy<br />R 79.95<br />1<br />R 0.00<br />R 79.95<br /> ********** 22<br />BLN038 - Simple Love 9"<br />R 29.95<br />1<br />R 0.00<br />R 29.95<br /> <br />Delivery To<br />Dhiya Maharaj<br /> 232 Voortrekker Street Greytown 3250, Kwazulu-natal, Durban, 0, KwaZulu-Natal, South Africa<br /> <br />Message: Keshlan Naicker<br />Delivery Date<br />13 Feb 2017<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Final Total <br />R 494.70<br /> </p> <p> </p> <p> </p>