Total rip-off. Stay away from these ********s

Ordered from Canada, delivery in Bfn. Paid R740 for a \large\" version of the arrangement. Had recipient email me a picture upon delivery. I was unhappy about the small arrangement and sent the picture to Netflorist by email, asking for their opinion.<br> <br> They have not responded despite it being 48 hours since my complaint. I called the international number in Jhb directly and was told the person managing my order was \"on lunch\". I requested to speak to a supervisor instead and was then put on hold for 12 minutes without anyone picking up on their side. I had to end the call but sent another email about my complaint. It is now 3 days since innitial complaint and still no response.<br> <br> Recurring themes for netflorist:<br> 1. non communication<br> 2. unsatifactory product<br> 3. no/late delivery<br> 4. no complaints resoulution process<br> 5. everyone you need to speak to is \"on lunch\".<br> <br> I called my credit card hotline (VISA) , stated my case, declared a despute and requested a chargeback for this transaction.<br> The bank gave me a credit. I suggest that all who are unhappy with Netflorist should call their credit card issuer. If we have enough chargebacks like this, the card issuers will put a stop to Netflorist"