Total disregard and gap between their automated responses and actions

Dear Netflorist

See your automated response below dated 25 MARCH 2018, it is now the 28 March and the stipulated nine hours are overdue by two days at least? I will appreciate a response to my request for a refund since I have submitted pictures as proof of wilting arrangement that was delivered on my mother’s 70th birthday. I just want some response so that I can either see this issue as completed or know whether I must proceed with further action which will include a formal complaint at the Consumer Protection Tribunal to investigate Netflorist practices on the Online Portal and the contravention of any consumer rights as stipulated by the CPA. If I do not get a response by tomorrow I will instruct Legalwise to proceed with this matter and I will report Netflorist at the Consumer Protection Tribunal so that I can get my money refunded.

Kind regards, Dr Michelle Van Heerden