TIRED ORCHID - POOR QUALITY

On the 22nd of January, i placed an order for three items from your website, namely An orchid plant , a bottle of wine and wine holder and a personalised coaster. These items were all being delivered to my mom on her birthday(30 January 2026). The order arrived promptly at 7.30am on the 30th Jan consisting of the orchid plant. The plant firstly held the WRONG card with a totally different name and message, so that was already a horrible start as my sweet thoughtful message that i had taken my time to construct. The plant then showed signs of severe dehydation as the leaves were drooping and limp. I then went on to whatsapp Netflorist to complain about the condition of the plant and they advised that i should send a picture of the plant and they ill arrange for it to be collected and replaced. However failing to have my plant replaced, i received an unacceptable response saying " there is no issue with the plant, it appears slightly tired due to transit". ABSOLUTELY UNACCEPTABLE. My mom later received orchids from Woolworths which was purchased the day before in Jhb by my brother who drove down on the 30th Jan from JHB for 6 hours and the plant was absolutely fresh, healthy and NOT TIRED.