Thought they got it right until...

I've had SO MANY complaints to Netflorist regarding service delivery failure, but in the last few months they seem to have sorted their issues out. Yay, I thought, until my experience today ... I received my flowers from my husband this morning! YAY! BUT then suddenly, about 5 minutes ago, I get a call from Lizette from Netflorist - she sounded really impatient and sounded accusing when she said to me that they tried to deliver my flowers but I was off sick (I am NOT off sick, but she said it in a way that made it sound like \how dare you be sick"- RUDE). I tried to clear up the confusion but Lizette refused to talk to me"