This company has a built in profit making policy and no remorse for their mistakes

I spent R1200 on order two different bouquets for different people. They sent the wrong bouquets to the wrong people. When I complained they said they'll send the correct ones in 3 days. But then the recipients must give them back the old ones - or I can live with the situation and they will give me R100 voucher credit. Unfortunately I can't buy anything with R100, so i'll have to spend more money with them on another purchase, and they make profit out of their mistakes. - there's no remorse from this company