Third time bad

I placed an order for my mother’s 60th birthday gift and am very disappointed in the service. See below 3rd September: Order placed (Order number: ***) 5th September: Order was to be delivered but nothing came. I called Netflorist and spoke to Nadine. She told me that it is in Richardsbay and will be delivered to Mandini on the 6th of September and apologized. She offered me a R250 voucher. Seeing as how my mother’s birthday was on the 8th, I accepted. 6th September: No delivery by 5pm. I called and spoke to an agent (cannot recall name). First she said I did not place an order. Thereafter, she told me my order is only to be delivered on Monday 9th September. When I asked why, she said the van is on its way to Richardsbay and only after that it goes to Mandini. Look at the incorrect messages I received. I complained and asked to cancel my order and was told that because it was a personalized item, I would have to pay 50%. I did not cancel because of this, but why should I have to pay anything when you promised delivery twice and did not deliver? This is pathetic. 9th September: Still waiting to see if it gets delivered. Mum’s milestone birthday is now over.

I also placed 3 other orders on the 3rd of September for 3 x Personalised In Loving Memory Photo Candle (Order number: ***). I had to place 3 orders even though they were going to the same place, because an agent told me you can’t increase the quantity online, you have to place a new order. Now I find out that you can increase the quantity, so I paid for 2 extra delivery fees (2 x R15.99) for nothing. These were also delayed and were supposed to be delivered on the 5th, but are only coming on the 9th.

Prior to these 2 orders, I had another issue with you guys. I ordered a Herbs in Sunglasses Emoji Pot on 16th August (Order number: ***) and it was to be delivered on the 16th and this was for a special “Brothers day” that we celebrate in our religion. I called during the day and they said the pot is on its way. Then at around 3pm, you guys email me to tell me you are out of stock. How can you first say it is out on delivery and then out of stock? You ended up delivering flowers and chocolates and I got a voucher for my payment that I had made. I dealt with Maurice on this matter. My voucher was only sent to me on 5th September because I complained that I did not get refunded for my purchase and no voucher was sent.

I always use you guys, but the service is beyond pathetic now and you are letting me down on very important occasions. I even ordered way in advance this last time and you still did not come through.