Their systems stop functioning and I get penalised

Tried to place an order today around 12:00, their system says the delivery will be between 4-7 PM. Fine with that.<br> <br> After completing the whole process and clicking submit on the order their system reports a quirky \Harold has had a crash"error or something along those lines.<br> <br> I have to redo the WHOLE order and second time I submit it tells me they no longer take orders for my area. I feel this to be a bit unfair as it went through the first time and their website errors are not my fault.<br> <br> I therefore phone their call centre to be told by a lady there that they now cannot process my order. The attitude was basically I couldn't be bothered to even try to assist you.<br> <br> As a long time NetFlorist client I will therefore also not be bothered to use their service again."""