The worst service received in my life from a reputable company.

On 2 December 2019 I placed an order for 4 personalised baubles, delivery was due on Friday 6th. No one called or emailed and it was 15:00pm already, I then called the customer services and was informed that my order was out for delivery but with the 2nd run which is at 14:00pm. I then explained to them that I work until 16:00pm and they assured me that my order will be delivered. Fast forward to 16:20pm, I call and the lady advises me that they have stock shortages on the personalised items and that my order will only be delivered on either Monday or Tuesday. I also ordered magnets with photos on them which I wanted to gift to family members. I ordered early so I could have them before the weekend of the 13th because I go on leave then. I then got a generic email from Netflorist Temp 2... "Dear Ronel, we just wanted to let you know that we wont be able to deliver your order due to stock issues. We apologise for the inconvenience caused". This was sent after i called on 6th december. Fast forward to today 7 december when Im due to receive my photo magnets, i get an extremely long email saying that they are still having issues and I should please resend photos. I mean who has time for this? And why didnt they say that the pics were of an inferior quality in the first place? I then proceeded to reply to the email and requested my money back. Within hours, (i wasnt home but the guy installing our gate signed for the packages) the delivery was done. So what was the actual issue? The photos are cut off when at the time of uploading they were the perfect size, i think one can only upload up to 6kb or something. So I am extremely disappointed in Netflorist. For lying, for giving me photos that I am not impressed with. There are 2 photos i sent them that i never received either. I will never buy anything from you again. Also, I have friends who order from you and I will definitely tell them about the extremely bad service I received. I work with customers and will never lie to them the way this company has.

P.S still waiting for the baubles.

Ronel Reid ***