The worst of the worst ito service delivery

I placed an order on Monday (19/01/2016) for a birthday gift to be delivered on 20/01/2016 which just was not delivered (with no reasons attached).<br> <br> When I called the next morning the guy could still give not reason as to why it wasn't delivered and all he could say it wasn't delivered and they said they tried to contact me (which they never did).<br> <br> Then, I told him so what do you do when customers are not happy with your service - his response was we only say sorry and that is all we can do.<br> <br> This is the worst company ito service delivery, they muck it up and won't even try and keep the customer happy to come back a second time.<br> <br> I will NEVER use them for anything else ever again.<br> <br>